Pets and Lifestyle wants you to be happy with your order. IF you’re happy, we are happy. If, for whatever reason, you’re not completely satisfied please do not hesitate to contact our customer service team on hello@petsandlifestyle.co.uk
Terms & Conditions
- You have 30 days from when you receive your item to return it for a refund.
- If you’re unable to return it within the 30-day period, please let us know within the 30 days.
- Refunds will be made onto your original payment method (including gift cards) within 14 days of us receiving the return. Some banks may take up to 30 days to process the credit to your account.
- We are unable to accept refunds on orders paid for using Klarna
- We don’t accept liability for items that get lost or damaged in transit back to us.
- Items must be unwashed and unworn, with all labels and tags still intact. No stains or pet hair on products when returned. Pets and Lifestyle asks that you try the collars/ coats/bed/blankets when your pet is clean and dry. Collars and coats will only be accepted if returned to us unworn. unfortunately, we can’t accept them in any other condition.
- Items with a seal tag will only be accepted where it remains intact and undamaged.
- Dog Grooming Products and Dog Food/Treats can only be returned if they are sealed and show no signs of use.
Exclusions – Certain goods are non-refundable. These are:
- Personal grooming products
- Please note anything tailored or personalised to you cannot be returned.
- Seasonal Sale Items may be excluded from returns. Please check before purchasing the item.
How to return the items?
While we’re sure you’ll love what you’ve ordered, to make a return for a refund or exchange. You’ll need to follow the instructions set out above.
To make returns easier, there is a label / returns form (see below) for you to download and print out. Please note that returning items will be at your expense. For safety we’d also recommend you send your returns by registered delivery and keep the proof of postage. Please be aware that we currently only accept postal returns, no drop off in person is possible.
